Karratha Operations Manager
Veris is an ASX listed company and market leader in surveying, digital & spatial and town planning, renowned for generating client value through innovation and excellence from our exceptional people.
With offices across Australia and a proven track record of projects in both the private and public sectors, our team delivers capability and expertise across all industries in both regional and metropolitan locations around Australia.
The Operations Manager will be responsible for managing the operational functions performed by the Service Delivery Teams for the Karratha office.
A key focus of this role is to participate in building relationships with customers and to foster a culture of excellence in customer care.
You will be tasked with but not limited to:
Effective mentoring, support and management of operations team staff
On-going development and management of operational budgets and forecasts
Consistent achievement of strategic initiatives (on-time, within scope, under budget) assigned to this role
Effective reinforcement of organisational culture
Accurate, consistent and timely reporting to the RM
Complete assigned KPI's in accordance with the strategic marketing plan and business development activities;
Oversight of service delivery ensuring consistent customer outcomes
Operational staff productivity targets consistently met.
At least 5 years of senior management experience together with degree qualifications are expected for this role, and additional qualifications in risk management, or project management would be highly regarded.
Membership and active participation with professional bodies relevant to your professional background in line with the remuneration policy and marketing plan.
Demonstrated ability to develop and implement effective operational plans
Advanced communication skills including verbal presentations and report-writing
Demonstrated ability to develop and manage an Operations team
Demonstrated ability to develop relationships with key customers, collaborators and regulators
Highly developed technical service delivery skills.
What Is On Offer
You will be given the opportunity to mentor and provide guidance to the members of the Operations Team to ensure all service delivery processes are carried out efficiently and effectively for customers.
Performance manage operations team staff as required including liaison with Selling and Managing Principals. This is an exciting opportunity that will give you the chance to develop and test your skills within an influential management position.
Working for the industry leaders you will be managing a range of projects that will directly impact the local community.
For a confidential conversation please get in touch.
Apply for this position by submitting your CV, a covering letter and any supporting material.
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