Job Title : Coordinator Client Services

STATE GOVERNMENT OF WA

Karratha, WA

Posted 1/12/2021

About North Regional TAFE
Take charge of your future with North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.

At North Regional TAFE our purpose is to deliver innovative learning solutions for individuals, industry and communities that facilitate real employment outcomes by putting the student at the centre of everything we do.

We are driven by our passion for education, deliver more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

Training is also offered in non-accredited programs, short courses, work-readiness programs, literacy and numeracy, and skill sets.

North Regional TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds are encouraged to apply

Find out more by visiting our website: www.northregionaltafe.wa.edu.au

About the role
This position is responsible for the coordination of Client Services in the areas of Availabilities, Enrolments, and other transactional processing.

The position manages the centralised execution of academic administrative service transactions and works with the Coordinator Client Services (Kimberley) to manage resources to meet business priorities.

This position will be responsible for:

  • Manages the day to day allocation and completion of client service functions
  • Manages the VET Student Loans process and ensures regulatory requirements are adhered to
  • Completes student reporting requirements
  • Reviews student debtor and creditor reports and follows up when required
  • Addresses data validation issues and coordinates audit activities
  • Manages the external exam invigilation service
  • Works collaboratively with Coordinator Client Services (Kimberley) to effectively manage resources to meet business priorities
  • Ensures the quality of data and provision of quality client services
  • Reviews and monitors processes and systems; and implements changes for business efficiencies

Our employees are covered by industrial agreements providing a significant range of employment benefits including:

  • Five (5) weeks paid leave
  • Access to an additional two (2) weeks Accrued Days Off
  • Air-conditioning allowance (subject to eligibility)
  • Generous annual travel subsidy
  • District Allowance (subject to eligibility)
  • Opportunities for professional development
  • Tax reducing salary-packaging options

District Allowance Payment is paid according to the following:

  • Subject to eligibility
  • Public Sector CSA Agreement 2019 and Government Officers’ Salaries, Allowances and Conditions Award 1989
  • Department of Commerce Labour Relations advice Circular to Departments
  • Current Rates as at 3 July 2015, Circular 3 of 2019 District Allowance Rates

For Further Job Related Information
please contact Lee-Anne Springer, Manager Client Services on (08) 9159 6750 or email Lee-Anne.Springer@nrtafe.wa.edu.au

Ready to Apply?
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Applicants are required to apply online and submit by the closing date detailed below.

  • A comprehensive Resume including two (2) professional referees
  • A written application addressing the selection criteria outlined in the attached Job Description Form.

Advertised Reference Number: NRG002.21S

Please ensure your application documents are complete and ready for upload, prior to clicking on the “Apply for Job” button.

If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.

Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months.

The onus is on the applicant to ensure that their application is submitted and received by the closing date and time. Late applications, proforma, faxed, hand delivered, posted and emailed applications will not be accepted.

Applications close Monday, 25 January 2021 at 4:00pm (WST).

To view and apply for this job on the web visit:

https://www.karrathalocaljobs.com.au/job/14937688