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Carer Gateway: Regional Carer Coordinator (Pilbara)

HelpingMinds - Karratha, WA

Voluntary, Charity & Social Work
Source: uWorkin


Carer Gateway: Regional Carer Coordinator (Pilbara)

  • A rewarding opportunity to be the Carer Gateway representative – connecting with, and supporting Carers throughout the Pilbara region
  • Permanent full-time opportunity
  • $79,272 – $83,495 per annum (incl. remote allowances)
  • Position based in Karratha with travel throughout the Pilbara region

Who we are:

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults and families affected by mental illness every year.

HelpingMinds is part of a consortium led by Carers WA as Regional Delivery Partner (RDP) for the Integrated Carer Support Service (ICSS) known as the Carer Gateway, which incorporates providing supports to carers identified in the Carer Recognition Act who provide daily care and support to people with disability, medical conditions, mental illness or who are frail aged.

Why HelpingMinds?

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role:

The Carer Gateway: Regional Carer Coordinator is the local representative responsible for promotion, education and advice with regard to Carer Gateway services for the federal Integrated Carer Support Services initiative. The team member will be required to develop relationships with local agencies, organisations and businesses to ensure there is a good level of awareness and knowledge with regard to the concept and role of a family carer, as well as the supports that are available to them. This will ensure the development of referral pathways via the Team Facilitator Carer Gateway (or directly to) the Carer Gatweay service centre based in Perth.

Depending upon skills, experience and training the Regional Carer Coordinator may undertake initial assessment and eligibility processes prior to referral centrally. Depending upon local demand and circumstances the Regional Carer Coordinator may take responsibility for establishing peer support groups, training, and supporting volunteers to ensure that the groups, once established, operate effectively.

The role requires the ability to work as a team member, deliver information sessions, network with local leaders, and communicate professionally and empathetically with carers. The team member will also be required to liaise with a wide range of partner organisations to raise awareness of carers within the broader community.

What you will need to succeed:

To be considered, candidates will need to be flexible and able to travel within their appointed region to promote the service.

Essential qualifications include:

  • National Police Clearance (no older than 6 months)
  • Working with Children Check
  • Current Driver’s License
  • Although not an essential requirement, a relevant qualification will be highly regarded. With candidates possibly having an educational background in social work, counselling, community, or healthcare services.

Essential experience includes:

  • Experience in the NGO and/or healthcare sectors with direct supports to clients.
  • Experience in the advisory, assessment and/or planning processes for clients.
  • Experience of developing and hosting presentations as well as the delivery of information sessions.
  • Experience of client case management and referral processes.
  • Demonstrated capacity to develop and maintain effective relationships with a range of stakeholders.
  • Understanding and empathy of carers, health, mental health, ageing and disability issues.
  • Proven competence in supporting individuals, families, and groups.
  • Experience using computer software including Microsoft Suite, CRM and/or customised client databases.
  • Well-developed communication skills (both verbal and written).

What you’ll receive in return:

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Additional benefits include:

  • Annual travel concession payment upon 12 months service
  • District allowance (per fortnight)
  • Four weeks annual leave (pro rata) with 17.5% leave loading
  • An additional 5 days annual leave (pro rata) upon 12 months service
  • Two additional wellness days per year to support your own mental health
  • Individual one on one and group reflective practice supervision monthly
  • Access to an Employee Assistance Program
  • Annual flu vaccination

How to Apply

To apply for this position and take the next steps towards a rewarding career with HelpingMinds, please submit a resume, cover letter and a document addressing the selection criterion contained in the job description.

Applications without a selection criteria will not be considered.

For more information, please contact the HR Team on 08 9427 7100.

All applications should be emailed to

Please note: given the high volume of candidate applications received, only shortlisted candidates will be contacted.

Trading as HelpingMinds Limited.

HelpingMinds Limited is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues

Karratha, WA

Voluntary, Charity & Social Work


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